Greenwich Road Consulting Ltd. Privacy Policy
Last Updated: October 31, 2025
At Greenwich Road Consulting Ltd. (GRCL), we value the trust our clients and users place in us. We are committed to protecting personal and project-related information collected in the course of our consulting work and through our online services.
This Privacy Policy explains how we handle your information — how it’s collected, used, protected, and shared — in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant Nova Scotia privacy requirements.
If you have any questions, please reach out to us at info@greenwichrd.ca.
1. What Information We Collect
We collect only the information needed to deliver our services effectively. Depending on how you interact with GRCL, we may collect:
Contact details (name, organization, phone number, email, address)
Information related to your facility or project (e.g., building type, size, location, historical energy billing information, energy use characteristics)
Project details entered into our online tools (e.g., retrofit type, cost, funding sources, and energy goals)
Communication records or correspondence with GRCL
Website and app usage data (collected automatically to improve performance and user experience)
2. Why We Collect Information
We collect and use personal and project-related information for purposes such as:
Delivering and managing consulting projects and client engagements
Operating and improving our online services
Communicating with clients regarding project updates or inquiries
Meeting contractual, legal, or regulatory obligations
Enhancing our services, analytics, and user experience on digital platforms
We do not use this information for unrelated marketing purposes, nor do we sell or trade your personal data.
3. How We Use and Share Information
Your information is used strictly for the purposes identified above. In limited cases, GRCL may share information with:
Service providers or partners assisting with technical operations (e.g., web hosting, analytics, or software functionality).
Regulatory authorities where required by law.
All third-party providers are required by contract to maintain confidentiality and apply comparable privacy safeguards.
4. Safeguarding Your Information
GRCL applies a combination of administrative, physical, and digital safeguards to protect your information from unauthorized access, loss, or misuse. These measures include:
Secure systems and encrypted data storage;
Controlled employee access based on role and necessity;
Periodic reviews of security and privacy practices.
We continually assess our procedures to ensure ongoing protection.
5. Your Choices and Access Rights
You have the right to:
Request access to the personal information GRCL holds about you;
Ask for corrections or updates to inaccurate information;
Withdraw consent for further use or disclosure of your data, subject to legal or contractual limits.
Requests can be sent in writing to info@greenwichrd.ca. GRCL will respond within 30 business days.
6. Keeping Information Accurate and Up to Date
We rely on clients and users to provide accurate and current information. If your contact or project details change, please notify us so we can maintain accurate records.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Responding to Security Incidents
If a data breach occurs that poses a real risk of significant harm, GRCL will promptly notify affected individuals and report the incident to the Office of the Privacy Commissioner of Canada, in accordance with PIPEDA. Internal records of any such incidents will also be maintained.
9. Accountability and Governance
GRCL is responsible for all personal information in its possession, including information handled by trusted service providers. Employees and contractors are trained in privacy principles, and oversight measures are in place to ensure compliance with this policy.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The most current version will always be available on our website, with the effective date shown above.
Contact Us
For any privacy-related questions, requests, or concerns, please contact:
Greenwich Road Consulting Ltd. (GRCL)